Effective Date: 1/1/2020
Electric Oak (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://electricoak.com, including when you make purchases using Stripe.
1. Data Controller
Electric Oak
17269 Wild Horse Creek Road
Chesterfield, MO 63005
Email: admin@electricoak.com
Website: https://electricoak.com
2. Information We Collect
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number
- Billing Information: Billing address, payment details (via Stripe)
- Technical Data: IP address, browser type, device information, usage data
- Cookies and Trackers: For analytics, security, and user experience optimization
3. How We Use Your Information
We process your data for the following purposes:
- To provide and maintain our services
- To process payments securely via Stripe
- To respond to inquiries and provide customer support
- To comply with legal obligations
- To improve website performance and user experience
- To send newsletters or promotional materials (with your consent)
4. Payment Processing via Stripe
We use Stripe, Inc. to process payments. When you make a payment, your payment information is securely handled by Stripe. We do not store your full payment details.
Stripe may collect and process:
- Name
- Email address
- Payment method details
For more information, please review Stripe’s Privacy Policy.
5. Legal Basis for Processing
We process personal data under the following legal bases:
- Consent: For marketing communications and optional data collection
- Contractual Necessity: To fulfill service and payment obligations
- Legal Obligation: For tax, accounting, and regulatory compliance
- Legitimate Interest: To maintain and improve our website and services
6. Data Retention
We retain personal data only as long as necessary for the purposes stated above or as required by law. Payment and billing data may be retained for up to 7 years for accounting compliance.
7. Data Sharing
We may share your data with:
- Stripe (for payment processing)
- Hosting and infrastructure providers
- Legal or regulatory authorities when required
We do not sell or rent your personal data to third parties.
8. International Data Transfers
If data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms.
9. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent at any time
- Object to processing
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at admin@electricoak.com.
10. Security
We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and secure hosting environments.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.